Kick Back. Relax.
We’ll Take This Call.
24/7 Never Miss A Call
We merge seamlessly with your team. When they’re busy, unavailable, or getting much needed rest, our system is hard at work triaging needs, routing emergencies, and capturing prospects to keep you running non-stop!
Human Touch + Your Brand
We utilize human voice talents to create greetings designed to clearly guide your callers experience emergencies or service needs. Plus specific, custom, engaging material designed to secure new residents.
End-To-End Support
From construction and pre-lease to your first resident and beyond, we are here to help you launch and grow your community with expert care.
Online Portal Access
You have the power! Update your emergency on call staff, listen to messages, and run reporting directly from your computer, tablet, or phone! Now there is no need to run back to the office or sit down at a desk.
Regional Portfolio Reporting
A unified visibility tool that allows you to see all the communities in your care in one place. Access their call recordings and call response reporting, in office or on the go.
An Integrated Solution
Allows us to connect seamlessly with a wide range of property management and CRM platforms, adapting to your unique technical environment and bringing communications right to where you need them, keeping your team up to date in one place.
Customized For Success
Your service exactly the way you like it!
Time-of-Day Call Routing, Emergency Escalations, Direct Transfer by Type or Name
Dialing—Private and Direct
With Private Dialing your staff won’t need to worry when placing a call via the system. Their caller ID will be masked completely. The Private Dialing feature is also direct dial. Your team will never need to search for paper and pencil again! The system will dial for them.
Compliance Recordings
You never have to second guess again between what a resident says they were told and what they really were told. When Private Dialing is utilized to dial a resident, the full conversation is recorded, allowing you to review the entire interaction.
Immediate Notifications
Emergencies trigger your tailored maintenance escalation tiers.
Routine messages land in your inbox for follow up at your convenience.
Maximize your time with Email Transcription and you’ll no longer need to listen or write anything down!
You’ve Got Questions. We Are The Answer!
Do you work with all phone carriers?
We work with most phone carriers—as long as they support the business features for call forwarding. Most business phone services include this feature, but many cell phone plans do not. If you’re unsure, we recommend a quick call to your telephone provider to confirm.
How do I connect my phones to you?
You’ll connect your phones to us using the Call Forwarding feature through your phone provider. The exact steps depend on your provider and setup, so your internal IT Team or the telephone provider support team can guide you.
Keep in mind that not all cell phone plans include call forwarding, so it’s important to confirm this feature is available. Once your account is set up with us, we’ll provide a simple guide to assist you through the process.
Do I get notified if I have messages?
Yes, there are several points of notification. Routine messages are emailed to you right away. You can also add email transcriptions so you can read messages instead of listening to recordings.
For emergencies, our system calls your on-call team based on your maintenance escalation list. You can also enable text alerts to notify staff by SMS. A copy of the emergency message will be emailed for your records as well.
How do I get my messages?
We make it easy to stay in the loop. All messages are sent to your email, and emergencies are automatically called out to your on-call team so nothing urgent is missed.
You can also check messages anytime through your online portal or by calling in. Once your account is set up, we’ll provide a simple user guide to walk you through all your options.
Do you service my state/are you nationwide?
We serve all 50 states!
*Alaska has additional long distance charges on Outbound.
How do I change my on call?
We offer a couple of flexible options to fit your team’s needs. You can easily update your on-call schedule yourself through your online portal, and we’ll provide step-by-step instructions in your user guide once your account is set up.
If you’d prefer a more hands-off approach, we can manage your on-call schedule for you based on the calendar or rotation you provide—just ask us about this option.
How can I make sure our on call is getting back with residents?
We know timely follow-up is critical. By having your on-call team use the privacy dialing feature included in your plan, calls are recorded so you can review interactions for quality and compliance.
You’ll also have access to your online portal, where you can see detailed reports, like how quickly messages were accepted and how many contact attempts were made, so you always have clear visibility.
Do you offer reports?
Your account comes with access to a custom portal, providing you access to both call records and reporting. Allowing you the tools you need to ensure quality and compliance.
How do we record our greetings?
We take care of this 100%! All we need are the details from your intake form and we create the customized greetings for you. Once the account is live and ready to use, we do recommend you call through and listen.
Do you offer bilingual services?
We can provide annoucements and message delivery in English and Spanish.
How do you bill?
Invoices run the first of every month. We are a part of several bill management companies (Ops RealPage, Entrata, etc.). If you use one of these we ask you to send us an invite for your community and will submit invoices directly there. If you do not use a bill management company, we will email to the designated billing contact you provide on your intake form.
What payment methods do you accept?
We accept ACH, Credit Cards, and Checks.
Do you have new build/prelease services?
Yes! We support all phases of your community from construction / prelease through your first resident and beyond. Please select “Prelease” in the intake form. It’ll have all the details we need to get you started!
How long does it take to set up?
Setup typically takes 24–48 hours at most, but in many cases, we’re able to get you up and running even sooner.
Do you use AI for my announcements?
Never! AI is a wonderful technology with many benefits, but we value human voice talent as the perfect medium for engaging your residents and future residents.